Pianobooker vs Gazelle

Both are built for piano technicians, and both bring your client list over for free. The big differences: Gazelle prices by active pianos and sells scheduling, reminders, texting, estimates and invoicing as add-on packages, while every Pianobooker plan includes all of it. And only Pianobooker turns your findings into a full condition report for the owner.

Gazelle details come from Gazelle's own website and help center, last checked November 6, 2026. If something here is out of date, tell us and we'll fix it.

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What they have in common

Both keep every client and piano on file with its full service history, including temperature and humidity readings. Both schedule around your route with traffic-aware drive times, let clients book themselves online, send reminders when a piano is due, text your clients, send estimates clients approve online, and keep down findings on each piano. Both will bring your client list over for free.

Side by side

FeaturePianobookerGazelle
Price
What your price is based on
Active clientsPianos are unlimited
Active pianosPlus the packages you turn on
Starting price
FreeUp to 5 clients; paid plans from $29 a month
From $7 a monthCore, before packages
Trying it first
Free planNo time limit, no card
30-day free trial
Condition reports
Written condition reports for the owner
IncludedIssues, parts, keys and humidity history, sent as a PDF
A performance graphicAdded to an estimate
Issues tracked on each piano across visits
IncludedBy part, key or range like C3 to C5
Not mentioned on their siteAs of November 6, 2026
Report wording drafted for you
IncludedPaid plans
Not mentioned on their siteAs of November 6, 2026
Running your week
Route-aware scheduling and online booking
IncludedEvery plan, Free too
Add-onScheduling & Mapping package
Automated service reminders
IncludedEvery plan, Free too
Add-onAutomated Reminders package
Texting clients
IncludedEvery plan, Free too
Add-onTexting package
Estimates clients approve online
IncludedEvery plan, Free too
Add-onEstimates package
Invoices
IncludedCard payments coming soon
Add-onInvoicing & Payments package
QuickBooks Online
On the roadmap
Add-onQuickBooks Integration package
Teams, calendars and phones
Technicians
Teams coming soonOne technician per account today
UnlimitedNo per-seat charge
Google Calendar
Calendar feedGoogle, Apple or Outlook; two-way sync on the roadmap
Two-way live syncWith Google
On your phone
Installs from the browserNative apps on the roadmap
Native appsiPhone, iPad and Android
Help with the paperwork
Talk through a visit and have it written up
IncludedEvery plan
Not mentioned on their siteAs of November 6, 2026
Tidy notes
IncludedPaid plans
Not mentioned on their siteAs of November 6, 2026
Running-late text with your new arrival time
IncludedEvery plan
Not mentioned on their siteAs of November 6, 2026
Both do
Clients, pianos and full service history
Temperature and humidity readings on each piano
Drive times that account for traffic
Bringing your client list over for free
YesYou connect Gazelle and review it
YesTheir team imports and cleans it up

"Not mentioned on their site" means we couldn't find it on Gazelle's website or help center as of November 6, 2026. It may still exist.

How pricing works

Gazelle

Your price is set by how many active pianos you manage (ones you've serviced in the last three years) and which packages you turn on. Core starts at $7 a month and covers your clients, piano history, calendar and unlimited technicians. Scheduling and mapping, automated reminders, texting, estimates, invoicing and QuickBooks are each a package on top. Gazelle doesn't list package prices on its website; you see them when you build your plan. Paying yearly gets you two months free.

Pianobooker

Your price is set by how many active clients you keep, and every feature is in every plan, so there are no packages to add up. Pianos are unlimited, so a church with eight pianos counts as one client. Free holds 5 clients with no time limit. Paid plans run from Starter (150 clients, $59 a month) to Legend (1,200 clients, $249 a month), and every plan is about half off until January 31, 2027. Paying yearly gets you two months free.

Where Gazelle is better

  • Teams, today

    Gazelle includes unlimited technicians on every plan. Pianobooker is one technician per account until teams arrive, and they're coming soon.

  • Native apps and two-way calendar sync

    Gazelle has iPhone, iPad and Android apps and syncs both ways with Google Calendar. Pianobooker installs from your browser and sends your jobs to Google, Apple or Outlook one way. Both are on our roadmap.

Where Pianobooker is better

  • Real condition reports

    Log findings against a part, a key or a range like C3 to C5, and each issue keeps its history across visits. Pick a date and Pianobooker assembles a report for the owner: open issues, parts, a keys overview and the tuning and humidity history with charts, emailed as a PDF with your note. On paid plans it drafts the owner-friendly wording for you to review. Gazelle's condition report is a performance graphic you add to an estimate.

  • A team that answers every message

    Press Feedback on any screen and it reaches the people who build Pianobooker. We read every message, fix bugs every day and ship new features every week, many of them asked for by technicians like you.

  • An hour with you, one on one

    We spend at least an hour with every technician who signs up, to bring your book across and set Pianobooker up around how you already work.

  • One price with everything in it

    Scheduling, your booking page, reminders, texting, estimates and invoices are in every plan. You never have to add up packages.

  • Priced by clients, not pianos

    A school or church with a room full of pianos counts once. Pianos are unlimited on every plan.

  • Help with the writing

    Talk through a visit on the way back to the car and it's written up on the right client and piano. Paid plans also tidy your notes for you.

  • Running late, handled

    Check the drive to your next client against live traffic, then send a friendly text with your new arrival time already written.

We'll be honest

  • Card payments are coming soon. Gazelle takes them today. Until ours arrive, your other ways to pay print on every invoice and you mark a payment received in a tap.
  • QuickBooks Online sync is on our roadmap. Gazelle has it as an add-on today.
  • We're new: the public beta opened in November 2026. That means what you ask for gets built, often the same week.

Which should you pick?

  • You want condition reports your clients will read

    Pianobooker. Findings on every piano, turned into a report the owner can keep.

  • You want everything in one price

    Pianobooker. Scheduling, reminders, texting, estimates and invoices are in every plan.

  • You want help getting set up

    Pianobooker. We spend at least an hour with every technician, one on one, to move your book over and set things up your way.

  • You run a team with several technicians

    Talk to Randy. Teams are coming soon, and he'll tell you how Pianobooker would fit your business.

Questions & answers

Can I bring everything over from Gazelle?
Connect your Gazelle account from Pianobooker and your clients, their pianos, their service history and their upcoming appointments come across together. You choose whether each piano keeps its tuning schedule, and you review everything before it's saved.
Will my clients get messages while I move?
No. Nothing goes out to your clients during the import.
Can I try Pianobooker while I'm still on Gazelle?
Yes. Importing only reads from Gazelle and changes nothing there. Start on the Free plan and keep Gazelle running until you're sure.
Can someone help me move over?
Yes. Get in touch and Randy will walk you through it.

Try them side by side.

Start Pianobooker free with your own clients, no card needed, and see which one you keep reaching for.

Start freeTalk to Randy